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Rated: 4.9 / 5 based on 600+ reviews. Read our reviews

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Reviews


We are a fast growing, locally owned and operated Heating and Cooling Company based in Syracuse, NY

Service person informative respectful and direct
Response from the owner:Hi Cynthia! Thanks so much for sharing your experience with us! It’s awesome to hear that our team member was informative, respectful, and direct. We aim to make every visit a fantastic one, and we're so glad it showed during your service. If you ever need anything else, is just a call away! Best, Blaire
Hummingbird Heating is great. Very personal and kind.
Response from the owner:Hi Keven! Thanks so much for the fantastic review! We're thrilled to hear that you found our team at Hummingbird Heating & Cooling personal and kind. Providing top-notch service with a friendly touch is what we strive for every day. If you ever need anything else, we're here for you. Take care! Blaire
A hummingbird Heating and Cooling electrician came to my house and installed a house surge protector. He was wonderful. efficient and I got it on a special they had so I was a happy camper
Response from the owner:Hi Joni L! Thanks a bunch for the awesome review! We're thrilled to hear that our electrician hit it out of the park with the surge protector installation, and that you got to enjoy our special deal. There's nothing better than knowing you're a happy camper! If you ever need anything else or just wanna chat home solutions, we're here for you. Take care! Blaire 🌟
Excellent, Highly recommend, Professional, accommodating, Informational, Transparent, Caring.
Response from the owner:Thanks a bunch, W. Backer! 🌟 We're thrilled to hear you had such a positive experience with us. Your kind words about our professionalism, accommodation, and transparency mean the world to our team. We're here whenever you need us, always ready to serve above and beyond! Take care, Blaire
Mark was wonderful. Quick to respond, very professional, and knowledgeable. Highly recommend him for any plumbing problems.
Response from the owner:Thanks so much for the fantastic review, Jordan! We're thrilled to hear that Mark was able to provide quick and professional service for your plumbing needs. He's definitely one of our stars! If you ever need anything else, we're just a call away. Have a great day! - Blaire
**Update to my original review. I had an issue with this company and expressed it through writing a review. I was contacted in less than 24 hours by the owner who made it very clear that customer service is extremely important to this company. She apologized for the inconvenience and is sending a tech out to help get a long time furnace issue resolved. I am extremely happy with the resolution I received and think very highly of a company who will go above and beyond to make sure issues are resolved promptly.
Response from the owner:Hi Megan, I'm Blaire from Hummingbird Heating & Cooling and I really appreciate you taking the time to share your experience. I'm deeply sorry about the mishap regarding your appointment. This is not in line with our commitment to serve above and beyond, and we certainly understand the inconvenience this must have caused you and your husband. It sounds like we missed the mark here, and for that, I apologize. We're usually laser-focused on accuracy, especially when it comes to booking our appointments, and it's disappointing when we hear we caused such distress. Even though right is hard, we always strive to make it right for everyone. We're committed as a team to learn from this and avoid a similar situation in the future, as we believe in the power of strong partnerships with customers like you. I'm passing your feedback on to our customer experience manager, and they will certainly look into it and make sure to rectify this situation. Again, I'm truly sorry we didn't meet your expectations this time, Megan. If you are open to giving us another opportunity in the future, we would absolutely love the chance to prove to you that we can do better and really just want to keep your home comfortable, whether it's the furnace in winter or cool in the summer heat. Thank you again, Blaire from Hummingbird Heating & Cooling
Came within the time frame allotted and was very quick to diagnose our issue. The repairman was so friendly my husband said I’d be stayed any longer he would’ve made a new friend. We’ll be calling to schedule yearly maintenance checkups as we were very impressed with their service.
Response from the owner:Hey Sarah! Wow, thank you for the stellar review! It sounds like our team hit all the right notes, and it’s fantastic to hear that your husband nearly made a new friend in the process! We’re thrilled to know you found our service impressive and look forward to being your go-to for those yearly maintenance checkups—faithful HVAC buddies we’ll become! 😉 Thanks again for the shoutout, and if you need anything in the meantime, we’re just a call away. Cheers, Blaire
Great service! Tano was very helpful and knowledgeable when he came to look at my furnace when it died right around Christmas. He got it working until I could have my furnace replaced.

Frank and Adam replaced the furnace after the new year. They were very knowledgeable and helpful. Felt save with them in my home. I would recommend then to anyone.
Response from the owner:Hi Brianna! Thanks for the awesome review! I'm so glad to hear that Tano, Frank, and Adam were able to help you out during the holiday season. It’s always great to know that our team made you feel comfortable and safe in your home, while getting everything sorted with your furnace. We're all about going above and beyond, just like you mentioned, so it's wonderful to see that shining through in your experience. Thanks a ton for recommending us, it means a lot! Stay cozy! Blaire
They let me know when they were on their way.The servicemen were friendly and business like..They didn't do anything that was unnecessary.
Response from the owner:Hi Gale! Thanks a bunch for the 5-star review! We're thrilled to hear that our team at Hummingbird Heating & Cooling was friendly and kept it all straightforward for you. It’s always our aim to do what’s right without any unnecessary frills. If you ever need anything else, you know we’re here for you. Take care! Blaire
Had a condensate pump replacement because of a leak. Great work, great tech, Brandon and great interaction with the management. Couldn't ask for more. Wish I knew about them sooner.
Response from the owner:Hi Christopher! Thanks a ton for the awesome five-star review! Thrilled to hear that Brandon and our team delivered exactly what you needed with your condensate pump. We're grateful to have had the chance to help you out, and it's always great to build relationships with folks like you. Here's to having you as part of the Hummingbird family from now on! Catch you next time, Blaire
Hummingbird is a great HVAC (etc.) company here in central NY. Their tech was Super and a really nice person as well. Will start using them for maintenance as well.
Response from the owner:Hey Jim! Thanks a ton for the awesome shoutout! We're thrilled to hear that you had a great experience with our team at Hummingbird Heating & Cooling. Our techs are all about being super, so it's fantastic to know they're hitting the mark. Welcome to the maintenance club! 😊 Cheers, Blaire
Their friendliness and professional interaction is top notch. Very easy to talk to and make decisions in your best interest. They're like neighbors.
Response from the owner:Hey Frederick! Wow, thank you so much for leaving such a glowing review! We're thrilled to hear that you felt the neighborly vibes we strive for at Hummingbird Heating & Cooling. It's awesome to know that our team's friendliness and professionalism made your experience top-notch. Making decisions in your best interest is what we're all about. Thanks for being a part of our community! Take care, Blaire
Friendly, knowledgeable and professional
Response from the owner:Thanks so much, Don! We're thrilled to hear that you found our team to be friendly, knowledgeable, and professional. Your satisfaction is our top priority, and your kind words make us smile! 😊 Until next time, take care! - Blaire
Hummingbird techs are rock stars. Furnace fixed and running like new
Response from the owner:Thanks so much, Kenzie! We're thrilled you had a 5-star experience with Hummingbird Heating & Cooling. We're all about going above and beyond, and it's awesome to know we hit the mark for you. If there's anything else we can do for you, just give us a shout! - Blaire
Adam & Justin did amazing
Response from the owner:Thanks so much, Kristen! We're thrilled to know that Adam & Justin made such a great impression. They've got a knack for delivering awesome service, and I'm happy their hard work shone through in your experience. If you need anything else, just reach out. Thanks again for choosing Hummingbird Heating & Cooling! Blaire
Excellent service
Response from the owner:Hi Linda! Thanks a bunch for the 5-star love! We're stoked to hear that you had an excellent experience with Hummingbird Heating & Cooling. Our team is buzzing from your kind words and we'll keep striving to serve above and beyond every time! 🎉 Catch you next time! Blaire
Veda, Chad and Dan were so helpful, caring and knowledgeable with our furnace and AC replacement and maintenance. They are wonderful!!
Response from the owner:Thanks so much, Carey! It's awesome to hear that Veda, Chad, and Dan made your furnace and AC experience a great one. We’re thrilled to have such a caring and knowledgeable team here at Hummingbird Heating & Cooling. If you ever need anything else, we're just a call away. 🐦✨ -Blaire
Wonderful company to work with!!! I highly recommend Hummingbird Heating to anyone who needs a new furnace or air conditioner. I called another company that serviced my furnace a few times and was not able to connect when my furnace stopped working. I decided to call Hummingbird Heating and very happy I did!!
The answering service took my information and assuredly me someone would give me a call back, it was a Saturday evening. I asked if a Technician could please call me as soon as they could so they could help me as I was very upset. The furnace was blowing cool air and I knew something was wrong. A gentleman called me within 15 minutes and walked me through turning the furnace off and made me feel very comfortable, and that I would be OK all night until they came at 8 o’clock the next morning. I’m so thankful he called!! Calling me within 15 minutes showed me that they were a caring, excellent customer service company. The next day and the day of installation , they were very throughal explaining everything, very knowledgeable, polite, courteous, and accommodating. Every technician was wonderful to work with. They also provided space heaters as well!!! I couldn’t believe it when they asked me if I wanted any to use. How convenient for me so I didn’t have to purchase any to stay warm.
Thank you for taking care of my needs immediately. I appreciate it.
Response from the owner:Hey Patti! Wow, your kind words truly made our day! We're so thrilled to hear that Hummingbird Heating & Cooling could be there for you when you needed it most. Our team takes pride in providing prompt and caring service, and it sounds like we hit the mark with you. Your comfort and peace of mind are what we strive for, and we're happy we could help keep you warm with those space heaters—anything to make the experience easier for you! Thanks a ton for the high recommendation, and for trusting us to take care of your home needs. You're always welcome to reach out if you need anything else. Stay cozy! Blaire 🌟
Quick, friendly service. Heat stopped working on a cold Saturday afternoon. Within a few hours Hummingbird had a tech at our house to diagnose and resolve the issue. Tano was incredibly friendly, explained everything along the way, and we were happy to have him assist us to get the heat working! We'll definitely call again with future issues. Thank you Hummingbird and Tano!
Response from the owner:Hi Sarah, Thanks a bunch for the awesome review! We know how crucial it is to have your heat running, especially on a chilly day. I'm thrilled to hear that Tano got things sorted out quickly for you. We'll be ready and happy to help anytime you need us in the future! Warm wishes, Blaire
I was having an issue with my furnace, and decided to call Hummingbird this morning. Sam was the service technician, and he was very courteous, professional, and very knowledgeable about the issue I was having. He even went to the extent of showing me the exact problem that was causing my furnace to malfunction. Also, I will add......he was not supposed to show up until between 4 and 8pm, but he called just before 2pm, and said he was running early, and would it be OK for him to show up early! I would definitely recommend Hummingbird to anyone, and I will call them again if I have any other issues. Thank you Hummingbird!
Response from the owner:Hey Jeremy! Wow, thanks so much for sharing your experience with us! It's fantastic to hear that Sam could swing by a bit early and wow you with his furnace know-how. We're all about going the extra mile, and it sounds like Sam nailed it. If you ever need help again, don't hesitate to give Hummingbird a shout. We’re here for you! Cheers, Blaire
Sam was knowledgeable and quick.
Response from the owner:Thanks for the awesome review, Shalonda! We're thrilled to hear that Jason was able to provide such a knowledgeable, efficient, and polite service. Your kind words reaffirm why Hummingbird Heating & Cooling strives to serve above and beyond every time. Jason is indeed one of our many dedicated team members who embodies this spirit. We truly appreciate you taking the time to share your experience with us. If there's ever anything more we can do for you, just let us know! Cheers, Blaire
Awesome
Response from the owner:Hey Tom! Thanks a bunch for the awesome review and those 5 stars! We're thrilled to hear you're happy with our service. If there's anything else you ever need, just give us a shout. We're always here to help! Catch you later, Blaire 🌟
The technician was very honest. And was educated on his job I appreciated the service rendered. Resourceful
Response from the owner:Hi Princella! Thank you so much for your wonderful 5-star review! I'm thrilled to hear that our technician was able to provide you with such honest and knowledgeable service. We strive to be resourceful and helpful every step of the way, and it sounds like we hit the mark with your visit! Warm regards, Blaire
Sam was prompt, friendly and knowledgeable. Learned about different heating and cooling systems.
Response from the owner:Hi Deborah! Thanks a ton for the glowing review! We're thrilled to hear that Sam delivered such a positive experience for you. It's awesome knowing you discovered more about heating and cooling systems during the visit. Your support means the world to us, and we're always here if you need anything else. Warm regards, Blaire
Sam and Connor were professional above and beyond the call! Sam not only serviced the furnace but detected another problem and he and Connor gave great advice. Would recommend highly!
Response from the owner:Hey Jennifer, Thanks so much for sharing your awesome experience with Sam and Connor! We're all about those "above and beyond" moments at Hummingbird Heating & Cooling, and it's fantastic to hear they delivered just that. We're thrilled to have your recommendation and are always here whenever you need us. Take care! Blaire
I will Recommend this company. The way they handle the service for the house call was top notch. They came out the same morning as I called them and the person Brandon that came out was extremely nice and actually knows what he is doing and explained everything very clearly. The service coordinator Conner did a great job as well. I will use them again!
Response from the owner:Hey williecycle! Thanks a bunch for the awesome review and recommendation! 🎉 We're thrilled to hear that our team, especially Brandon and Conner, made such a great impression. We're all about making things as smooth as possible for our customers, so it’s fantastic to know they did just that. We'll be here whenever you need us again! Best, Blaire
I haven’t had heat since before thanksgiving me and my girls and and hummingbird heating blessed me with a furnace I was literally at my lowest with my back against the wall they definitely care about our community and I appreciate all they have done for me💕🙏🏽
Response from the owner:Allana, your kind words truly warmed our hearts! 😄 We’re so glad we could help get you and your girls back to feeling cozy and comfortable. It’s moments like these that remind us why we love serving our community so much. Thanks so much for sharing your experience with Hummingbird Heating & Cooling. Stay warm and know we’re always here for you! Blaire
Hummingbird Heating, Cooling, Plumbing & Electric came to the rescue immediately when I closed on my home one of the hottest weeks of the summer a couple of years ago. Unbeknownst to me I needed a new central air unit and furnace. There were efficient, very clean, most importantly very informative during each step of the way. I have had them back to do my semi annual tune ups regularly to maintain long lasting units, and they are always on time and always informative.
Response from the owner:Hey Christina, Wow, it warms my heart to read your words! Knowing that swooped in just when you needed us most during that blazing summer makes us do a happy dance. We're all about keeping things efficient and informative, and your trust in us for regular tune-ups is the cherry on top. Thanks for being a part of our hummingbird family! Stay cool and see you for the next tune-up, Blaire 😊
Very responsive we lost our furnace at 9 pm they called back that evening. Charlie was very helpful. Would highly recommend.
Response from the owner:Hey Gary, Thanks a ton for the awesome review! I'm thrilled to hear that Charlie and the team were able to promptly help you out when your furnace took a break. We’re all about being there when you need us, and it's great to know you’d recommend us. If there's ever anything else we can do for you, don't hesitate to reach out. Take care, Blaire
He was really great, did a good job.
Response from the owner:Thanks so much for your kind words, Kiraz! We’re thrilled to hear you had such a positive experience with us. We always strive to do a great job because that’s what neighbors and strong partners do, right? 😉 Looking forward to serving you again in the future! - Blaire
All is fantastic
Response from the owner:Hi Christine! Thanks a bunch for the fantastic feedback and those shining 5 stars! We're thrilled to hear everything went great. If you ever need anything else, Hummingbird Heating & Cooling is just a breeze away! Take care, Blaire
Hummingbird Heating/Cooling in Syracuse NY is customer service at its highest level. They are personable, knowledgeable and exhaustively thorough. Everything a service company should be. 5 stars all the way. A special mention for Brandon 🥇gold medal service !!
Response from the owner:Hey John, Wow, your review just made our day! 🎉 Thank you so much for those kind words about Hummingbird Heating & Cooling. We're thrilled to hear that our team hit the mark for you with personable and thorough service. Brandon will be especially thrilled to hear he earned a "gold medal" mention! 🏅 It's really all about the amazing people we get to serve and the incredible team we have, who live by our values every day. Thanks again for sharing your experience and for the awesome 5-star shoutout! Catch you next time, Blaire
A great experience with Hummingbird, so far! I just moved into my house and wanted to make sure everything was in good working order. Mark came out and gave me a quote on replacing my water heater as I was considering a tankless. He walked me through several options and all of the pros and cons to each. Then, Sam G. came out to service my furnace. He also explained everything fully and answered every question I had about the system. Sam went above and beyond by helping me to figure out why certain vents weren't working. And, when my washing machine started leaking while he was there, he helped me move it out so we could see if there was an obvious problem. Fantastic company with wonderful technicians!
Response from the owner:Thanks so much for the awesome review, Kari! We're thrilled to hear that Mark and Sam exceeded your expectations. It sounds like they truly embodied our commitment to going above and beyond. We’re delighted you're having a fantastic experience with Hummingbird Heating & Cooling. If you ever need anything else, just give us a shout! Take care, Blaire
I needed service quickly for my boiler (Syracuse area)… they responded quickly and the technician, Tano, was amazing… fixed us up and made some suggestions for us as well to improve our heating system but always seemed mindful of cost. Highly recommend. Their office administrator was also very helpful and understanding!
Response from the owner:Hey Deborah! Thanks a million for sharing your experience with us here at Hummingbird Heating & Cooling. I'm thrilled to hear that Tano and our team were able to swoop in quickly and get things sorted out for your boiler. It's fantastic that you felt well cared for and that our suggestions resonated with you. We're all about making sure you're warm and cost-aware at the same time! I'll definitely pass your kind words along to the office team too. They love knowing they’ve made a difference. If you ever need anything else—or just want to chat about some heating tips—we're always here. Take care, Blaire
Nick and Fonz were my electricians, arrived on time, very polite and considerate, worked efficiently and knowledge was comprehensive. The job was completed on time, with everything working. I am very happy and will call Hummingbird again in the future!
Response from the owner:Hey Dorothy! Thanks a million for your awesome review! It's music to our ears to hear that Nick and Fonz hit the mark with their promptness, politeness, and top-notch work. We're thrilled everything went smoothly, and it’s fantastic to know you’ll be reaching out to Hummingbird again. We're all about serving above and beyond, and it makes our day to hear we’ve done just that for you. Catch you next time you need us! - Blaire
Very knowledgeable and helpful technician
Response from the owner:Hey John! Thanks a bunch for the kind words and awesome 5-star review! We're thrilled our technician could help out and bring their knowledge to your service. It's reviews like yours that keep us motivated to serve above and beyond every time. Thanks again for choosing Hummingbird Heating & Cooling! – Blaire
Very prompt. Knowledgeable. Respectful Friendly
Response from the owner:Thank you so much, JoAnne! We're thrilled to hear that you found our team prompt, knowledgeable, respectful, and friendly. Your feedback truly makes our day. At Hummingbird Heating & Cooling, we strive to serve above and beyond every time, and it feels great to know we hit the mark with you. If you ever need anything else, we're here for you. Take care! Blaire
From calling the company at 3:30 in the morning because I had no heat to having Sam the technician arrive at 8:30 am to fix my furnace, the service was outstanding. Sam was very professional and knowledgeable and had my furnace running in no time. Hummingbird will definitely be my go to HVAC service company going forward.
Response from the owner:Hey Terri! Wow, thanks a ton for sharing your awesome experience with us! I’m thrilled to hear that Sam was able to swoop in and get your furnace up and running in no time. We’re so grateful to have you as part of our Hummingbird family and look forward to keeping your home cozy for years to come! Cheers, Blaire
Hummingbird was very professional, helpful , kind and reliable. Their installation was expedient and flexible to my schedule .
Hummingbird is amazing !!! I would recommend this company to everyone seeking and heating and air conditioning needs . I wish they did more so I could have a great experience with every need I may have .
Thank you Hummingbird
Response from the owner:Thanks a bunch, Marc! We’re so thrilled to hear about your awesome experience with Hummingbird Heating & Cooling. We’re all about being professional, adaptable, and delivering above and beyond every time, so it truly means the world to us that you noticed. Your recommendation is the best compliment we could get. If we ever decide to branch into more services, you’ll be the first to know! Thanks for being such a fantastic part of our community. Blaire
Brandon took care of my furnace today & he was excellent! He was very professional & thorough. He explained what he was doing & reviewed everything to make sure I was set! I absolutely recommend him & will definitely continue to use their services moving forward!
Response from the owner:Hey Barb! Thank you so much for the fantastic review! We’re thrilled to hear Brandon provided such a top-notch experience with your furnace. It sounds like he really embodies our values here at Hummingbird Heating & Cooling. We appreciate your recommendation and can’t wait to continue serving you in the future! Take care and stay cozy, Blaire
Sam came to our home to check our mini split and he was incredible. He was friendly, professional and extremely knowledgeable. He took the time to answer all of our questions and made sure we understood everything we needed to know. We truly appreciated his help and would highly recommend him to anyone who needs HVAC service.
Response from the owner:Thanks so much, Alicia! It’s awesome to hear that Sam left such a great impression and helped you out with your mini split. We’re thrilled that his expertise and friendly approach made everything clear for you. Your recommendation means the world to us, and I’ll make sure Sam knows he made your day! Take care, Blaire
Very pleased with service and very knowledgeable and thorough technician.
Response from the owner:Hey Harlan! Thanks a ton for taking the time to share your experience with Hummingbird Heating & Cooling. Thrilled that you found our service and technician top-notch. We always aim to please and it’s great to see that come through in your feedback. Looking forward to keeping things comfy for you in the future! Best, Blaire
Who do you call when your elderly father's boiler furnace dies right before the temperatures drop into the single digits? The answer is HUMMINGBIRD! The original service call was scheduled for the next day, but they somehow managed to squeeze us in for the same day. Our service person was extremely knowledgable and explained all of our options. He even spotted a problem in the basement that was unrelated to the heating issue.

We opted for a new installation and Hummingbird offered a 0% financing option to make it all a little less painful. The technicians arrived a few days later and put in the new unit. They were focused, courteous, neat, and took the time to explain everything. (And I mean EVERYTHING!) Best of all...Dad has heat! It was just in time as another arctic blast with bone-numbing cold was on its way. I'm so glad that we called this company and highly recommend them for HVAC work. Thank you, Team Hummingbird!
Response from the owner:Carolyn, thank you so much for this heartwarming review! We're tickled pink to know you reached out to us during such a critical time, and that we could bring warmth back to your dad’s home. Hearing that our techs managed to squeeze you in early and provided such a thorough service is music to our ears. We're super thrilled they even caught that basement issue—it’s all part of going above and beyond! And hooray for getting that new unit installed just in time. Team Hummingbird loves leaving homes ready to face the chill without batting an eye. Thanks a million for the recommendation—it means the world to us! Stay warm and take care, Blaire
Good experience called yesterday for no heat came today earlier then expected and got the furnace up and running greatful to have heat on a cold day
Response from the owner:Thanks a bunch, Kerri! So glad we could help get your furnace up and running, especially on a chilly day like today! Our team always strives to exceed expectations, and it’s wonderful to hear we managed to do just that. If you need anything else, we’re just a call away. Stay cozy! - Blaire
Dallis was very knowledgeable and efficient. He was able to fix our radiator instead of replacing it. Very happy with the final results.
Response from the owner:Hey Rachel! Thanks a ton for your glowing review! So happy to hear that Dallis could get your radiator fixed up and running smoothly. We've got some pretty talented folks over here at Hummingbird Heating & Cooling and it sounds like Dallis really delivered for you. Let us know if there's ever anything else you need—we're always here to help! Take care! Blaire

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